General Terms and Conditions
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1. Introduction:
These terms and conditions define the standards and practices by which Better Minds B.V. offers its mental healthcare services, adhering strictly to NIP guidelines and our Quality Certificate requirements.
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2. Definitions:
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Provider: Refers to Better Minds B.V.
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Client: Any individual or entity obtaining services from the provider.
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Services: The array of mental health care and related treatments provided.
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3. Service Provision:
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Services are delivered in accordance with NIP standards and are based on evidence-driven practices.
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Client care will be individualized, stemming from thorough assessments and mutually agreed-upon treatment plans.
4. Professional Competence:
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All therapists and professionals are registered with the NIP, ensuring adherence to the highest professional and ethical standards.
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Continuous professional development is pursued to ensure services are aligned with current best practices.
5. Confidentiality:
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Confidentiality of all client data, both personal and medical, is paramount. Information will not be disclosed without explicit client consent unless mandated by law.
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All data handling practices are in compliance with GDPR and other relevant data protection regulations.
6. Payment Terms:
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Transparent billing practices will be maintained, with all fees communicated upfront.
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If payment is overdue, the provider may levy statutory interest, and clients may be informed of collection procedures.
7. Cancellation Policy:
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A minimum of 24 hours notice is required for appointment cancellations. Non-compliance may result in a fee.
8. Liability:
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Liability for direct damages is restricted to the invoiced amount for the respective session or service.
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Indirect damages, including but not limited to loss of earnings, are not the responsibility of the provider.
9. Client Rights:
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Clients have the right to access their records, seek second opinions, and discontinue treatment at any point.
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Feedback, both positive and critical, is encouraged to enhance the quality of service.
10. Complaints and Redress:
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Should there be dissatisfaction, clients are urged to communicate directly with the provider.
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If unresolved, clients may leverage the escalation procedure as dictated by our professional statute, in alignment with NIP guidelines.
11. Amendments:
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The provider retains the right to amend these terms, notifying clients 30 days prior. Significant alterations will be communicated prominently.
12. Governing Law and Jurisdiction:
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These conditions are influenced by Dutch law.
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Disagreements will be addressed in a competent Dutch court.