​

1. Introduction:

 

These terms and conditions define the standards and practices by which Better Minds B.V. offers its mental healthcare services, adhering strictly to NIP guidelines and our Quality Certificate requirements.

​

2. Definitions:

​

• Provider: Refers to Better Minds B.V. 

• Client: Any individual or entity obtaining services from the provider.

• Services: The array of mental health care and related treatments provided.

​

3. Service Provision:

​

• Services are delivered in accordance with NIP standards and are based on evidence-driven practices.

• Client care will be individualized, stemming from thorough assessments and mutually agreed-upon treatment plans.

 

4. Professional Competence:

​

• All therapists and professionals are registered with the NIP, ensuring adherence to the highest professional and ethical standards.

• Continuous professional development is pursued to ensure services are aligned with current best practices.

 

5. Confidentiality:

​

• Confidentiality of all client data, both personal and medical, is paramount. Information will not be disclosed without explicit client consent unless mandated by law.

• All data handling practices are in compliance with GDPR and other relevant data protection regulations.

 

6. Payment Terms:

​

• Transparent billing practices will be maintained, with all fees communicated upfront.

• If payment is overdue, the provider may levy statutory interest, and clients may be informed of collection procedures if necessary.

 

7. Cancellation Policy:

​

• A minimum of 24 hours notice is required for appointment cancellations. Non-compliance may result in a fee.

 

8. Liability:

​

• Liability for direct damages is restricted to the invoiced amount for the respective session or service.

• Indirect damages, including but not limited to loss of earnings, are not the responsibility of the provider.

 

9. Client Rights:

​

• Clients have the right to access their records, seek second opinions, and discontinue treatment at any point.

• Feedback, both positive and critical, is encouraged to enhance the quality of service.

 

10. Complaints and Redress:

​

• Should there be dissatisfaction, clients are urged to communicate directly with the provider.

• If unresolved, clients may leverage the escalation procedure as dictated by our professional statute, in alignment with NIP guidelines.

 

11. Amendments:

​

• The provider retains the right to amend these terms, notifying clients 30 days prior. Significant alterations will be communicated prominently.

 

12. Governing Law and Jurisdiction:

​

• These conditions are influenced by Dutch law.

• Disagreements will be addressed in a competent Dutch court.