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General Terms and Conditions

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1. Introduction:

 

These terms and conditions define the standards and practices by which Better Minds B.V. offers its mental healthcare services, adhering strictly to NIP guidelines and our Quality Certificate requirements.

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2. Definitions:

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  • Provider: Refers to Better Minds B.V. 

  • Client: Any individual or entity obtaining services from the provider.

  • Services: The array of mental health care and related treatments provided.

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3. Service Provision:

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  • Services are delivered in accordance with NIP standards and are based on evidence-driven practices.

  • Client care will be individualized, stemming from thorough assessments and mutually agreed-upon treatment plans.

 

4. Professional Competence:

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  • All therapists and professionals are registered with the NIP, ensuring adherence to the highest professional and ethical standards.

  • Continuous professional development is pursued to ensure services are aligned with current best practices.

 

5. Confidentiality:

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  • Confidentiality of all client data, both personal and medical, is paramount. Information will not be disclosed without explicit client consent unless mandated by law.

  • All data handling practices are in compliance with GDPR and other relevant data protection regulations.

 

6. Payment Terms:

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  • Transparent billing practices will be maintained, with all fees communicated upfront.

  • If payment is overdue, the provider may levy statutory interest, and clients may be informed of collection procedures.

 

7. Cancellation Policy:

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  • A minimum of 24 hours notice is required for appointment cancellations. Non-compliance may result in a fee.

 

8. Liability:

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  • Liability for direct damages is restricted to the invoiced amount for the respective session or service.

  • Indirect damages, including but not limited to loss of earnings, are not the responsibility of the provider.

 

9. Client Rights:

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  • Clients have the right to access their records, seek second opinions, and discontinue treatment at any point.

  • Feedback, both positive and critical, is encouraged to enhance the quality of service.

 

10. Complaints and Redress:

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  • Should there be dissatisfaction, clients are urged to communicate directly with the provider.

  • If unresolved, clients may leverage the escalation procedure as dictated by our professional statute, in alignment with NIP guidelines.

 

11. Amendments:

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  • The provider retains the right to amend these terms, notifying clients 30 days prior. Significant alterations will be communicated prominently.

 

12. Governing Law and Jurisdiction:

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  • These conditions are influenced by Dutch law.

  • Disagreements will be addressed in a competent Dutch court.

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